“You don't have to write it down. You don't have to keep it in your head. You don't have to worry about forgetting something. You want to be able to turn off at the end of the day and know that something else is keeping track of it. You don't want to have to keep it in your head and worry about it.”
~ David Mitchell, Operations Manager at Keyrenter Denver Property Management
David Mitchell is the operations manager at Keyrenter Denver Property Management, which currently manages 1000+ doors in the Denver Colorado area.
Previously, David was with Top Properties, a property management company which Keyrenter Denver acquired, and he’s been a big part of the transition and meshing of the two companies.
“That's been an interesting project in the way that we can really compare just the different processes and how both companies were doing things and go back and forth and find best practices between the two and just come up with some good things.” ~ David
As the operations manager at Keyrenter Denver, David understands the importance of being aware of what his team is doing to ensure that everything stays on track.
“I would say that one of the things that I like just on the manager's side of things, [LeadSimple] gives an easy way to see the big picture and to be able to keep track of [everything]. … You can monitor things fairly easily on a larger scale, such as move-ins, lease renewals, security deposit returns, and just being able to see those from a bird's eye view.”
For the property managers and other team members actually running the processes, LeadSimple provides easy team collaboration and accountability, and reminders to help prevent mistakes and save time.
“On the actual user side of the property managers: their assistant property manager is working through [LeadSimple], [and] it’s beneficial in [that] we built it out in the right way. Then we can automate a lot of things and have a lot of messages and templates go out. Even if they aren't automated, they're at least there for them to be reminded to send out and again, just keep track of everything.”
David has previous experience with using Monday.com as a systems management tool.
“[Having worked] in both Monday.com and then LeadSimple now pretty extensively, I would choose LeadSimple over Monday. Again, I think the primary decision there would be what I had discussed earlier. One - it's just more user friendly and easy. Easier to create and easier to train, and then two - just the communication piece there that takes a ton of work off of me, just being able to overlook things and just oversee everything.”
Some of David’s favorite features in LeadSimple are:
✨ Data sync with Propertyware, removing a lot of manual data entry
✨ Templates & automation to save time writing emails
✨ Customizable dashboards for each process type
✨ Task delays & automatic reminders
✨ Conditional Logic
“I don't have to set calendar reminders or reminders on my phone or anything like that. I just know that, for instance, with a security deposit return, we started the process and we have 60 days to complete this return and that process is in LeadSimple. So then I know in 15 days or 20 days, I'm going to be tasked to do these certain items that would be related to that security deposit return, and I don't have to worry about it until it shows up as a reminder in my email from LeadSimple that I need to get this done.”
All of this provides every member of the team peace of mind, knowing that nothing’s going to slip through the cracks.
“You don't have to write it down. You don't have to keep it in your head. You don't have to worry about forgetting something. Now, that's a big part too. You want to be able to turn off at the end of the day and know that something else is keeping track of it. You don't want to have to keep it in your head and worry about it.”
“I think it's a lot more peace of mind. I don't have to remind people as much, and then also they don't have to be reminded as much, and then same thing with them, going back to just the peace of mind of, ‘Oh, I'm not gonna forget anything because each move in, you have these certain tasks and then you have to complete those tasks for that move in and they're all right there every time.’”
David also wants all his systems to be easy to use and follow, even for those who are new or who don’t often do a specific process.
“You know, it's almost as simple as just waiting for something to pop up and then take action on it, and just a few little tips and tricks here and there on how to get through it. But that's what the idea is, and at least what I would like to strive for is something that's really user friendly, just easy to see, easy to read and easy to know how to work through.”
When asked what his advice would be for others looking to streamline their systems and processes and get started with LeadSimple, David responded that it takes a certain mindset and skillset:
“The architect of the processes [has to work] closely with the people that are actually going through the process on a daily basis, and as long as there was good communication there, things could be tailored in a way that could be beneficial. … I like to work in it too. I feel that even with good communication, I still may see things a little bit differently than maybe someone [else, who] just wouldn't even think to communicate whether it was an issue or not. But then I may notice there is probably a little better way to do this and let's figure that out.”
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