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PHONE + INBOX
Every conversation, one platform
Calls, texts, and emails unified in a single timeline so your property management team never misses a beat.
60%
of PM calls go unanswered
24/7
AI-assisted coverage
1
unified timeline for every contact
CALLS
A phone system built for property managers
VoIP calling purpose-built for property management teams. Route calls to the right person, record every conversation, and never let a lead slip through the cracks.
VoIP calling
Make and receive calls from your business number on any device, whether desk, mobile, or browser.
Smart call routing
Route inbound calls to the right team member based on property, time of day, or caller type.
Call trees & IVR
Build multi-level call trees so callers self-navigate to the right department instantly.
Call recording
Automatically record calls for training, compliance, and dispute resolution.
MESSAGING
Texting that feels personal
Send and receive SMS and MMS from dedicated business numbers. Keep personal and professional communication separate while delivering fast, friendly service.
SMS & MMS messaging
Text residents and owners with photos, documents, and quick replies from your business line.
Dedicated numbers
Give every team member or office a unique local number for professional communication.
Shared inbox
See every text, email, and call in one place so nothing falls through the cracks.
UNIFIED VIEW
One timeline, zero guesswork
Every call, text, email, and internal note lives on a single timeline per contact. Hand off conversations without losing context and see the full picture at a glance.
Single conversation timeline
Calls, texts, emails, and notes unified on one scrollable timeline per contact.
Teammate handoff
Reassign conversations to another team member with full context preserved.
Multi-channel visibility
See whether the last touchpoint was a call, text, or email. No more asking around.
AI-POWERED
Let AI handle the routine
LeadSimple's AI engine drafts responses, qualifies inbound leads, and creates follow-up tasks so your team spends time on work that actually moves the needle.
AI Answer Assist
Get draft replies in seconds based on conversation context and property data.
Lead qualification
AI scores and routes inbound inquiries so your team focuses on the best opportunities.
Automatic task creation
Turn conversations into action items automatically, with no manual data entry.
TEAM & ANALYTICS
Measure what matters
Track response times, missed calls, and team workload in real time. Protect your SLAs and spot problems before they become owner complaints.
Response time tracking
See how fast your team replies across every channel and benchmark against your SLAs.
Missed call reporting
Identify missed calls instantly and get alerted before prospects move on.
Workload distribution
Visualize team capacity and redistribute conversations to prevent burnout.
SLA protection
Set response time targets and get escalation alerts when deadlines are at risk.
CRM + PHONE & INBOX
Better together with LeadSimple CRM
Pair Phone + Inbox with LeadSimple CRM to close the loop between conversations and your sales pipeline. Every call, text, and email enriches your contact record automatically.
Auto-log every touchpoint
Calls, texts, and emails are automatically logged to the contact record in your CRM, with no manual entry.
Trigger workflows from conversations
A missed call, new text, or inbound email can kick off automated workflows to keep your team on track.
Full context in every interaction
See pipeline stage, property details, and owner info right alongside the conversation.