The Property Management Trends Report 2024

This study surveyed over 750 U.S.-based residential real estate investors who own long-term rental units (3 properties median), capturing insights into investor attitudes toward property managers and property management services.

This research on U.S. residential real estate trends provides valuable insights into property management best practices and investor decision-making processes.

What are some key findings?

➡️A surge in professionally managed U.S. rentals: 36% of U.S. rentals now managed by pros
➡️52% of rental property owners currently use a professional property management service.
➡️Net Promoter Score (NPS) of +39 for property managers among current users, a favorable score by industry standards.
➡️Common deterrents for non-users of property managers: High cost (54%), control preferences (43%), and maintenance concerns (32%).
➡️Top reasons for discontinuing property management services: Decline in service quality (42%), fee increases (27%), and tenant placement delays (29%).

The Property Management Trends Report 2024

This research on U.S. residential real estate trends provides valuable insights into property management best practices and investor decision-making processes.

What are some key findings?

➡️A surge in professionally managed U.S. rentals: 36% of U.S. rentals now managed by pros
➡️52% of rental property owners currently use a professional property management service.
➡️Net Promoter Score (NPS) of +39 for property managers among current users, a favorable score by industry standards.
➡️Common deterrents for non-users of property managers: High cost (54%), control preferences (43%), and maintenance concerns (32%).
➡️Top reasons for discontinuing property management services: Decline in service quality (42%), fee increases (27%), and tenant placement delays (29%).