Manage all client communication channels in one consolidated shared inbox, directly integrated with all your sales & operational workflows.
Collaborating as a team to deliver a great customer experience has never been easier!
There’s no longer a need to forward emails to each other, apologize for forgetting to respond, or feel overwhelmed by all the messages you need to respond to.
Work together as a team in one shared inbox to respond quickly and seamlessly hand off conversations.
Consolidate your lead, process, and communication management all in one system. No more double data entry and logging in and out of multiple softwares.
See all past activity with a client, view any currently active processes, and start a new process directly from an inbound call, text, or email.
Make it easy to keep track of every conversation by categorizing your conversations by department, topic, portfolio, process, and more.
Filter your inbox by assignee, status, and tags, and switch between multiple inboxes easily.
Utilize quick reply templates to save time when responding to common questions.
Instead of guessing your team’s response times, time to close, and total inbound message volume, easily generate accurate data every time with Inbox reports.
With streamlined inbound communication management, your team’s time will be freed up to focus on delighting your clients instead of putting out fires.
Your clients will love your new fast response times, the accurate information they receive, and the peace of mind knowing that you’ve got it handled.
LeadSimple Inbox lives alongside your CRM and process management systems so context is shared and immediately accessible. Log into one system, not three!
Connect as many shared inboxes as your team needs without additional charge. Learn more about shared inbox configurations here.
Inbox shows your email conversations with clients AND your text and phone conversations too, if you use LeadSimple's texting/calling numbers!
Assign conversations to the correct team member. This ensures every conversation has a clear owner responsible to follow up.
Snooze conversations to automatically reopen at a later date. This is the perfect tool to use when you're waiting on the client to respond to you.
When you resolve a conversation, close it to remove it from your inbox until the client replies again or you decide to search for it later.
Carry on internal team discussions inside any conversation using notes and @mentions, just like you can on leads and processes!
Write quick replies for responses to common questions, and include videos and more to make following up faster and more efficient.
See when another teammate is looking at a conversation and see when they write a note or reply in real time so you don't step on each other's toes.
Organize your inbox by team, categorize conversations by topic, and more using conversation tags.
Monitor and measure the quality of your customer service by tracking response time, time to close, conversation volume and more.
Auto-assign, tag, or close conversations based on specific criteria, and power hundreds of other automations in and outside LeadSimple's Inbox using Zapier.
Use Inbox on our full-featured iOS mobile app, or log into the mobile friendly browser version of Inbox on Android.
Want to switch to Inbox from Help Scout? We have you covered with an automated Help Scout conversation import tool to make the transition easy.
Block specific senders so their emails don't show up in your LeadSimple inbox.
Start a free trial, or book a discovery call to see how LeadSimple will help you stop firefighting and start delighting clients.