AI-Powered Comms
Simplify communication with the NextGen Inbox — one place for calls, texts, and emails, built for fast-moving property management teams.
Solving The Comms Challenge
Scattered comms lead to missed messages and lost deals. Respond faster with AI and win more business.
Never Miss a Call Again
With our VoIP solution, every call is linked to your PAS for full context - know who is calling, their history, and key details all in one place.
Never Miss an Email
Have you ever overlooked, lost, or struggled to find an email thread with a client?
See and manage all your email, text, and PAS messages with clients in one place.
Respond Faster with AI Assistant
Save even more time time with AI-powered response suggestions and automatic task assignments for your team.
Avoid Sending
Duplicate Emails
How often do you reply to the same email your teammate has already responded to? Work together in shared inboxes so you always know who's working on what.
Don't Worry About
Forgotten Emails
What happens when you don't have access to a teammate's inbox while they were out of the office? Instead, track everything in one place you always have the context and information you need.
Inbox has become by far the most powerful tool we have; a true game changer! It has taken our ability to execute processes to a whole new level. Putting processes together and increasing automation is a daunting task, and the team at LeadSimple made it easy!
- Jody Stowers, Stowers Real Estate
Comms: Before and After
Your Business on LeadSimple Comms
❌ Lost emails & missed messages |
✅ Every message properly routed and assigned. |
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❌ Slow response times: Clunky UI discourages team efficiency. |
✅ Faster Response Times – Smart automation reduces manual work. |
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❌ Disjointed phone systems: No seamless VoIP solution for property managers. |
✅ Integrated VoIP Calling – Calls are now a fully connected part of the inbox. |
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❌ Disorganized team communication: Not knowing who’s following up with an email |
✅ Better Team Collaboration – Clear conversation tracking across all channels. |
More Productive Teams, Happier Customers.
Collaboration
Collaborating as a team to deliver a great customer experience has never been easier!
There’s no longer a need to forward emails to each other, apologize for forgetting to respond, or feel overwhelmed by all the messages you need to respond to.
Work together as a team in one shared inbox to respond quickly and seamlessly hand off conversations.
Consolidation
Consolidate your lead, process, and communication management all in one system. No more double data entry and logging in and out of multiple softwares.
See all past activity with a client, view any currently active processes, and start a new process directly from an inbound call, text, or email.
Organization
Make it easy to keep track of every conversation by categorizing your conversations by department, topic, portfolio, process, and more.
Filter your inbox by assignee, status, and tags, and switch between multiple inboxes easily.
Utilize quick reply templates to save time when responding to common questions.
Reporting
Instead of guessing your team’s response times, time to close, and total inbound message volume, easily generate accurate data every time with Inbox reports.
Delight Clients
With streamlined inbound communication management, your team’s time will be freed up to focus on delighting your clients instead of putting out fires.
Your clients will love your new fast response times, the accurate information they receive, and the peace of mind knowing that you’ve got it handled.
Work Faster
LeadSimple Comms comes with 3 AI features to help you work faster.
Improve Draft
Begin with a draft like "rent is due Saturday," and LeadSimple AI will enhance it by correcting spelling, grammar, and more.
Summary & Sentiment
Easily summarize a conversation. LeadSimple AI also offers sentiment analysis to help you quickly grasp the overall tone.
Chat
Chat directly with LeadSimple AI. It knows your properties, work orders, contacts, and other data.
Work Smarter, Not Harder
🚦 Auto-Assignment + Away Mode (coming soon)
Be on top of it even when you're not there
Your team stays responsive—even when someone’s away. Assign emails instantly to the right teammate—with a smarter system that knows when someone’s out of office.
🔔 Instant Desktop Notifications
Stay in the loop—without babysitting your inbox.
Get notified exactly when it matters. Never miss an important message with new desktop notifications that bring urgency to the right people at the right time.
✍️ Smarter Email Drafting
Write faster, reply better.
Make every reply more professional—without spending more time. Email got a boost with smarter tools to help your team communicate clearly and confidently.
⏳ Send Later
Write now, send at the perfect time.
Let your inbox work around your schedule. Schedule emails to go out exactly when it makes the most impact—like after hours, in the morning, or based on timezone.
Features
Consolidated Inbox Module
LeadSimple Inbox lives alongside your CRM and process management systems so context is shared and immediately accessible. Log into one system, not three!
Unlimited Shared Inboxes
Connect as many shared inboxes as your team needs without additional charge. Learn more about shared inbox configurations here.
Multi-channel Inboxes
Inbox shows your email conversations with clients AND your text and phone conversations too, if you use LeadSimple's texting/calling numbers!
Conversation Assignment
Assign conversations to the correct team member. This ensures every conversation has a clear owner responsible to follow up.
Conversation Snoozing
Snooze conversations to automatically reopen at a later date. This is the perfect tool to use when you're waiting on the client to respond to you.
Conversation Closing
When you resolve a conversation, close it to remove it from your inbox until the client replies again or you decide to search for it later.
Internal Notes & @Mentions
Carry on internal team discussions inside any conversation using notes and @mentions, just like you can on leads and processes!
Quick Replies
Write quick replies for responses to common questions, and include videos and more to make following up faster and more efficient.
Auto-Assignment
Auto assignment by email address to the corresponding team, so you never need to manually assign an email"
Conversation Tagging
Organize your inbox by team, categorize conversations by topic, and more using conversation tags.
Inbox KPIs & Reporting
Monitor and measure the quality of your customer service by tracking response time, time to close, conversation volume and more.
Inbox Zapier Integration
Auto-assign, tag, or close conversations based on specific criteria, and power hundreds of other automations in and outside LeadSimple's Inbox using Zapier.
Inbox Mobile App Support
Use Inbox on our full-featured iOS mobile app, or log into the mobile friendly browser version of Inbox on Android.
Help Scout Import Tool
Want to switch to Inbox from Help Scout? We have you covered with an automated Help Scout conversation import tool to make the transition easy.
Email Blocklist
Block specific senders so their emails don't show up in your LeadSimple inbox.
Ready to have incredible customer service?
Start a free trial, or book a discovery call to see how LeadSimple will help you stop firefighting and start delighting clients.