Fair Usage Thresholds

We offer "Unlimited" calling and texting plans designed to provide generous, worry-free communication for normal business use. To maintain high-quality service for all customers, we apply this Fair Use Policy to ensure usage remains within reasonable limits.

While there are no hard caps, accounts consistently exceeding 1,000 text messages or 1,000 call minutes per seat per month (pooled at the account level) may be reviewed for compliance with this policy. These limits are well above what 95% of our customers use in the normal course of business.

If usage patterns suggest excessive or disproportionate activity (e.g., sustained mass texting, call-center operations, or automated campaigns), we may:

• Contact you to discuss usage;
• Recommend a higher-capacity plan or custom pricing; or
• Temporarily restrict or suspend service to prevent network impact