We've been focusing hard on improving and enhancing the operations & processes module of LeadSimple, and pushing forward on the newest addition to the LeadSimple product family...
This quarter has been largely focused on improving the existing product and adding some new, highly requested features around the operations & processes module. We also spent a good deal of time on a brand new addition to the LeadSimple product family (see the "what's next" section below!).
Enjoy the highlights!
The feed has a new look that highlights, calls, texts, and emails first and makes important notes stand out from the rest! This update also helped us prepare for an exciting new module coming soon (keep reading to learn more 😏).
You can now build variations into your process based on whether the property is single-family or multi-family, in addition to the dozens of other options that were already available. Learn more about conditional logic.
Now your processes will only track the emails that were initiated in LeadSimple from that process, instead of tracking all the emails between you and that client. This means your team only sees the communication they need to see during that process, and reduces noise and confusion.
Now you can easily insert the full name of a lead or client in your email and text-message templates using just one merge tag, instead of using two--one for "first_name" and one for "last_name".
The public library of process and sales templates has been updated to include more robust processes to choose from. These templates make better use of LeadSimple's automation features. All the templates are free and are a great way to get started with streamlining your operations.
Narrow down your Tasks page to only show tasks for onboarding, renewals, owner sales, and any of your other processes. This should make it easier to focus on specific tasks.
See all our recent changes! View the full changelog
We have big plans for 2021.
Client communications is 90% of property management; so streamlining them is critical to create a customer experience your clients rave about. You'll be able to manage calls, emails, and texts from all of your teams in one place, handle tickets, trigger processes, and much more. You'll hear more about this in the coming months.
Further additions and updates to LeadSimple Operations are coming, including *required* data entry in the process, automatic stage changes based on conditional logic, improved handling of one-off tasks & task management (research phase), time tracking & reporting (research phase).
Have an idea of how to make LeadSimple better? Post it on our feedback board! We review every request.
Sales doesn't have to be an afterthought, and your processes should be automated. With LeadSimple, you will have a seamless handoff between sales and service teams, and help you turn cold prospects into raving fans by delivering a great customer experience.